All Gateway programs are committed to the delivery of quality services. All clients/families have the right to express their opinion about care and services received. A complaint or grievance is defined as an expression of dissatisfaction that can include, but is not limited to: services, manner of treatment, outcomes or experiences.

If you feel dissatisfied or disagree with any decisions or procedures of the agency, you should first try to discuss your concerns with your assigned therapist or case worker. If you are still dissatisfied, you may then submit a written request to the Program Supervisor/Director for review. You will receive a written response to your request within seven (7) calendar days.

Internal contacts for assistance for all programs include:
Quality Improvement (QI) Department (205) 313-7176, or (205) 510-2601
For CAMPUS programs:
Family & Child Specialists (FCS) & Therapists (205) 510- 2630
FCS Supervisor (205) 510- 2657
Coordinator of Education, Teachers (205) 510 -2700
Child Care Director (205) 510- 2632

External sources available to everyone:
Mental Health Consumers of Alabama (MHCA) 1-800-264-6422 Department of Human Resources (DHR)
Alabama Alliance for the Mentally Ill (AMI) 1-800-626-4199 Jefferson county 205-918-5100
Alabama Disabilities Advocacy Program (ADAP) 1-800-826-1675 Shelby county 205-699-3111
Alabama Department of Mental Health 1-800-367-0955 Madison county 256-535-4500
Jefferson County Mental Health Authority (205) 595-4555 Mobile County 251-698-1636
Council for Children (205) 871-5465

1401 20th Street South
Birmingham, AL 35205
Gateway Family Resource Center
Fax: 205-510-2621